top of page

Terms & Conditions

​

1. General Information
These Terms & Conditions govern the services provided by New Philosophy Massage at Via Ospedale 23, Cagliari. By booking an appointment, clients ("you") agree to abide by these terms.

​

2. Appointments & Cancellations

  • All appointments must be booked in advance.

  • Clients must arrive on time for their appointment. Late arrivals may result in a shortened session without a refund.

  • Cancellations or rescheduling must be made at least 24 hours in advance. Cancellations within 24 hours or no-shows will be subject to a cancellation fee, 100% of value

    • 2A Duration of the Booking

      • The booked time includes the entire in-studio experience, not just the massage. This includes:

      • Client arrival and welcome

      • Brief initial consultation to assess needs and preferences

      • Massage session

      • Closing of the treatment and time to get dressed

    • 2B Punctuality

    • It is recommended to arrive no more than 5 minutes early. 

    • If arriving too early, the client may be asked to wait outside as there is no waiting room available.

    • In case of late arrival, the session may be shortened to respect subsequent bookings.​

3. Payment & Refunds

  • Payment is required at the time of service unless prepaid. We accept [list payment methods].

  • Refunds are not provided for completed services. However, if you are unsatisfied, please contact us to discuss any concerns.

  • Gift certificates and prepaid sessions are non-refundable and non-transferable.

​

4. Client Responsibilities

  • Clients must disclose any medical conditions, allergies, or injuries before the session. We are not liable for any issues arising from undisclosed conditions.

  • Massage is not a substitute for medical treatment. If you have a medical concern, please consult a healthcare provider before booking.

  • Inappropriate behaviour will not be tolerated. We reserve the right to terminate any session immediately without a refund if a client engages in inappropriate conduct.

​

5. Liability & Waiver

  • By receiving services, clients acknowledge and accept any risks associated with massage therapy.

  • We are not liable for any injuries, allergic reactions, or adverse effects resulting from the treatment.

​

6. Mobile Massage Services

  • Clients must provide a safe and suitable environment for mobile services.

  • Additional travel fees may apply based on location.

  • Cancellations follow the same 24-hour policy

​​

7. Privacy Policy

  • We respect your privacy and will not share your personal information without your consent, except where required by law.

  • Any personal or health information collected is securely stored and used solely for service provision and client care.

​

8. Inclusion

In my massage studio:

  • I welcome everyone with respect, without discrimination toward gay, lesbian, bisexual, trans, queer people, and individuals of any orientation or identity.

  • I guarantee professionalism, consent, and confidentiality.

  • I do not tolerate offensive or discriminatory behavior.

Here, you are welcome exactly as you are.

​

9. Amendments

  • We reserve the right to update these Terms & Conditions at any time. Changes will be posted on our website and take effect immediately.

bottom of page