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Terms & Conditions

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1. General Information
These Terms & Conditions govern the services provided by New Philosophy Massage at Via Ospedale 23, Cagliari. By booking an appointment, clients ("you") agree to abide by these terms.

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2. Appointments & Cancellations

  • All appointments must be booked in advance.

  • Clients must arrive on time for their appointment. Late arrivals may result in a shortened session without a refund.

  • Cancellations or rescheduling must be made at least 24 hours in advance. Cancellations within 24 hours or no-shows will be subject to a cancellation fee, 100% of value

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3. Payment & Refunds

  • Payment is required at the time of service unless prepaid. We accept [list payment methods].

  • Refunds are not provided for completed services. However, if you are unsatisfied, please contact us to discuss any concerns.

  • Gift certificates and prepaid sessions are non-refundable and non-transferable.

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4. Client Responsibilities

  • Clients must disclose any medical conditions, allergies, or injuries before the session. We are not liable for any issues arising from undisclosed conditions.

  • Massage is not a substitute for medical treatment. If you have a medical concern, please consult a healthcare provider before booking.

  • Inappropriate behaviour will not be tolerated. We reserve the right to terminate any session immediately without a refund if a client engages in inappropriate conduct.

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5. Liability & Waiver

  • By receiving services, clients acknowledge and accept any risks associated with massage therapy.

  • We are not liable for any injuries, allergic reactions, or adverse effects resulting from the treatment.

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6. Mobile Massage Services

  • Clients must provide a safe and suitable environment for mobile services.

  • Additional travel fees may apply based on location.

  • Cancellations follow the same 24-hour policy

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7. Privacy Policy

  • We respect your privacy and will not share your personal information without your consent, except where required by law.

  • Any personal or health information collected is securely stored and used solely for service provision and client care.

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8. Amendments

  • We reserve the right to update these Terms & Conditions at any time. Changes will be posted on our website and take effect immediately.

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